Refund Policy
Last updated: 19 October 2026
We want you to be happy with BayFlow. If it doesn't work for you, you can get your money back.
1. 14-day money-back guarantee
If you are not satisfied with BayFlow for any reason, you can request a full refund within 14 days of the purchase date. This applies to both the licence and the update renewal. You don't need to give a reason.
2. How to request a refund
Paddle.com is the Merchant of Record for all BayFlow orders and processes all refunds. You can request a refund in any of these ways: • Go to paddle.net, look up your order with the email address you used at checkout, and request a refund. • Reply to the receipt email you received from Paddle. • Email us at [email protected] with your order number, and we will arrange the refund with Paddle.
3. How refunds are paid
Refunds go back to the original payment method. Depending on your bank or card provider, it usually takes 5 to 10 business days for the money to appear.
4. What happens after a refund
When your purchase is refunded or charged back, your personal download links stop working and your licence ends (EULA section 11). You must stop using BayFlow and delete all copies.
5. After 14 days
After 14 days we generally don't offer refunds, except where the law requires it, or in cases such as an accidental duplicate purchase. This policy does not affect your statutory consumer rights.